Cozumel

Are strollers available for rent at the resort?
Unfortunately, we do not offer that service at the hotel.
Is it possible to have connecting rooms?
Your request for connecting room will be noted and we will do our best to accommodate you, however, confirmation is based on availability at the time of check-in.
What is included in the All-Inclusive and Elite All-Inclusive Plans?
The All Inclusive Plan includes: • *Breakfast, lunch and dinner • *Draft Beer, domestic and imported house drinks including table wine, beer, soft drinks, juices and water. (Selection of the house) • Waiter service at the pool and beach area. • Room service from 7:00 to 22:00 hrs. According to the menu set to quarters • Use of tennis courts, racquets and balls. • Fitness area • Beach and pool activities • One hour free snorkeling equipment per day. *Note: An additional fee applies for dishes that include lobster, shrimp, and fine cuts as well as Premium brand beverages. The Elite All Inclusive Plan includes: • Besides the Inclusions All Inclusive Plan described above, this plan includes: • Room overlooking the sea • Preferential allotment within the category reserved --All food in our restaurant menu. (Restriction: Lobster). • All drinks (domestic and international) --Bathrobes in the room.
Are ‘Day Passes’ available for guests to visit the property for the day if they are attending weddings and other special events?
Yes, Day Passes are available for a fee and can be obtained at the hotel’s front desk.
What is the smoking policy at El Cid Resorts?
All guest rooms are non-smoking although specific outdoor areas have been designated for smoking.
How can I book transportation from the airport to your hotel?
Transportation can be booked through David Janda at (52) 987.872.0844, ext. 33212 or djanda@elcid.com.mx.
How can restaurant reservations be made at the hotel?
Advance reservations are not required.
What is the dress code at the restaurants?
The dress code is casual.
What is the minimum age to book a room?
The minimum age to book at La Ceiba is 18 years old.
What is the fee for Internet / WIFI at the resorts?
Free Wi-Fi is available in the public’s areas. Unfortunately, WiFi is not available within the guest rooms.
What do guests need upon check in?
  • Passport
  • A credit card is required for incidentals. The strike of it means a credit line open in case guests want to make room charges so they have the choice to pay at the end with the same credit card, a different one or pay in cash.
Are reservations pre paid?
Safety deposit box with no charge in the room
Is there a safe in guest rooms?
Safety deposit box with no charge in the room
Are there tennis courts?
Tennis court-Courtesy service for guests. Daily open from 0700 to 2230. Make reservations at front desk.
Is there spa service?
  • El Cocay Massage Center with the ancient healing practices and treatments practiced by our Mayan ancestors
  • Steam and sauna-Free service for all guests
  • Indoor and outdoor massage areas
  • Traditional Mayan massages
  • Relaxing body treatments
  • Open from Monday through Saturday from 0900 to 1700 and Sundays from 0900 to 1500
  • For contact information about prices, in-advance reservations and pre-payments e-mail: elcocaycozumel@elcid.com.mx
Check our prices on our website
Is there a fitness center?
Exercise room for all guests