Mazatlán

Does the All Inclusive Plan include all four El Cid Resorts in Mazatlán?
  • The All Inclusive Plan does not include El Moro Beach Resort but it is available at El Cid Castilla, El Cid Granada Country Club and El Cid Marina Beach. The All Inclusive services for guests staying at Castilla or Granada do not apply towards visits at El Cid Marina Beach. However, if guests are staying at Marina Beach, they have full access to the All Inclusive services of Castilla Beach and Granada at no additional charge, including restaurants, bars, theme dinner shows, activities, Kids Club and more, plus a complimentary shuttle bus provide transportation to these properties.
  • There are some food & beverage restrictions on the All Inclusive Plan whereas the Elite All inclusive Plan has no restrictions and is available at any restaurants at all four resorts.
What does the European Plan include?
European Plan only includes the room. There are many choices for a´ la carte and buffet restaurants throughout our properties. Guests can pay directly or charge to their room. When checking out, guests will receive an itemized statement of their total room charges and other miscellaneous charges.
Are taxes in included in the rates?
  • Taxes are excluded for European Plan
  • Taxes are included (19%) on All Inclusive Plan rates
What does the All Inclusive Plan include?
  • • The All Inclusive Plan does not include El Moro Beach Resort but it is available at El Cid Castilla, El Cid Granada Country Club and El Cid Marina Beach. The All Inclusive services for guests staying at Castilla or Granada do not apply towards visits at El Cid Marina Beach. However, if guests are staying at Marina Beach, they have full access to the All Inclusive services of Castilla Beach and Granada at no additional charge, including restaurants, bars, theme dinner shows, activities, Kids Club and more, plus a complimentary shuttle bus provide transportation to these properties.
  • • There are some food & beverage restrictions on the All Inclusive Plan whereas the Elite All inclusive Plan has no restrictions and is available at most restaurants at all four resorts and the Country Club.
What does the Elite All Inclusive Plan include?
While there are some food & beverage restrictions on the All Inclusive Plan, the Elite All inclusive Plan includes everything on the All Inclusive Plan plus there are no food and beverage restrictions. The Elite All Inclusive Plan is available at most of the restaurants at all four resorts and the Country Club, in addition to the lounges and pool bars plus much more.
Does the hotel have a shuttle?
Free shuttle transportation is offered between our four properties and the Club House, every 15 minutes starting from 7:00 am to 11:00 pm for hotel guests.
What do guests need to show upon check in?
  • A credit card for incidentals.
  • Passport ID
  • Identification for special rates such as: TA Rate, AAA Rate, El Cid Rewards Member Rate
Can guests request a room upgrade?
  • Room amenities: Shower cap, shampoo, body cream, hair conditioner, sewing kit, face towels, bath towels.
  • Wi-Fi Internet access (for a fee)
Is there a safe in the guest rooms?
There is a safety/security box in the room at no charge.
Who should guests contact for Tour information?
Our onsite Tour operator “Pronatours” is ideal for excursions, tours and adventures. Contact us at pronatours.com.mx
Are cribs or extra beds available?
Cribs and extra beds are neither guaranteed nor bookable but are subject to availability and a request will certainly be made on the guest’s behalf. Cribs have an average price of $150 pesos ($11 USD) per night and extra beds have an average price of $180 pesos ($15 USD) per night.
Are there smoking rooms?
Smoking is not allowed in the guest room -- only on the balconies and smoking areas within the hotel.
What services are available at the Club House at El Cid Golf & Country Club?
  • Fitness Center is open from 6:00 am to 9:00 pm weekdays and from 7:00 am to 5:00 pm on Saturdays.
  • Spa is open from 9:00 am to 6:00 pm with body treatments, aromatherapy, massages (reservation required).
  • Beauty salon offers herbal and normal waxing, haircuts and styling, make-up, manicures and pedicures.
  • • Golf and tennis is open from 6:00 am to 6:00pm (contact information for pricing - mherrera@elcid.com.mx