At El Cid Resorts, we are committed to delivering the highest level of quality service necessary to ensure our guests enjoy a safe and comfortable stay. In recognition of our efforts to continually improve our product offerings and standards, we received numerous Top Awards for exceptional guest satisfaction, quality food and beverage, safety and hygiene.

TripAdvisor 2014 Travellers' Choice

TripAdvisor awarded Hotel Marina El Cid Spa & Beach Resort, in Riviera Maya, the coveted 2014Travellers' Choice Award for being among the Top 25 Family Hotels in México for two consecutive years.

TripAdvisor 2014 Certificate of Excellence

All six El Cid properties in México have been granted TripAdvisor’s 2013 Certificate of Excellence Award for their commitment to providing guests with top notch service while continually responding to guests’ comments.

Distintivo H

For complying with the rigorous food and beverage hygiene standards established by México’s Board of Health, El Cid Resorts in Mazatlán, Riviera Maya and Cozumel are certified with the Distintivo H recognition.

Check Safety First

The prestigious worldwide health and safety company, Check Safety First, has bestowed various operational areas within El Cid Resorts with the following outstanding awards:

2014 MLT Vacations Quality Assurance Award

El Cid Castilla Beach, in Mazatlán, received this Award for ensuring outstanding quality, customer service and product delivery, demonstrating exemplary operational consistency and delivering top-notch quality standards.